Shipping policy
Effective Date: July 16, 2025
Cox’s Honey (“Cox’s Honey,” “we,” “our,” or “us”) is committed to ensuring the timely and safe delivery of our products while upholding the highest standards of customer satisfaction. This Shipping & Returns Policy applies exclusively to orders placed through our official website at www.coxshoney.com (the “Site”) and is governed in accordance with applicable U.S. laws and e-commerce best practices.
Shipping Policy
Domestic Shipping
We currently ship to all 50 U.S. states and the District of Columbia. Orders are processed and fulfilled from our facility located in Shelley, Idaho. Please allow 1–3 business days for order processing before shipment.
International Shipping
At this time, Cox’s Honey does not offer international shipping. Orders must have a valid U.S. shipping address to be processed.
Shipping Methods & Fees
Shipping costs are calculated at checkout based on the selected shipping method, order weight, and destination. We partner with reliable national carriers to provide affordable and timely delivery options.
Delivery Estimates
Estimated delivery times are provided at checkout but are not guaranteed. Once an order has left our facility, Cox’s Honey is not responsible for delays caused by the carrier, weather conditions, natural disasters, or other factors outside of our control.
Return & Refund Policy
Eligibility Window
Cox’s Honey accepts returns of eligible products within 30 days of the delivery date. After 30 days, we are unable to offer refunds, exchanges, or store credit.
Eligible Items
To qualify for a return, all items must:
- Be unused, unopened, and in original condition
- Remain in their original packaging with all seals intact
- Be accompanied by a valid receipt or proof of purchase
Non-Returnable Items
We cannot accept returns on:
- Perishable or opened food products
- Items not purchased directly from www.coxshoney.com
Damaged or Defective Products
If your order arrives damaged or defective, you must notify us within 48 hours of delivery. Please provide clear photographs of the damaged product(s) and packaging to facilitate claim processing with the carrier. Failure to report damages within this window may impact eligibility for a replacement or refund.
Return Process
To initiate a return, please contact our Customer Care team before sending back any item:
📧 Email: loganfrench@coxshoney.com
📞 Phone: (208) 357-3226
We will provide instructions and, if applicable, a return shipping label. Unauthorized returns, or those sent without prior approval, will not be accepted.
Customer Responsibility
Unless a product is confirmed to be defective or damaged upon arrival, customers are responsible for all return shipping costs. Shipping fees from the original order are non-refundable. If a refund is issued, the cost of original shipping will be deducted from the refund amount.
We strongly recommend using a trackable shipping service and purchasing shipping insurance for return shipments. Cox’s Honey is not liable for lost or undelivered returns without valid proof of delivery to our return address.
Return Address:
Cox’s Honey
456 North State Street
Shelley, Idaho 83274
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 7–10 business days. Processing times may vary depending on your payment provider.
Contact Us
For all questions regarding shipping, returns, or damaged items, please reach out to our customer service team:
📧 Email: loganfrench@coxshoney.com
📞 Phone: (208) 357-3226
We are here to help and ensure your experience with Cox’s Honey meets the high standards we’ve upheld since 1927.
